Return & Refund Policy
1. General Policy: All Sales Are Final
All purchases made through hosthero.africa — including the Digital Trust Audit™, Host Hero Nexus™, and any other service or digital product — are final. Due to the nature of professional services and digital deliverables, once a service has been rendered, delivered, or work has commenced, no refunds, exchanges, or cancellations will be issued, except as explicitly set out in Section 2 below.
2. Exception: Active Marketing Campaigns Only
Where Host Hero runs a specific, clearly disclosed marketing or promotional campaign that explicitly states a return or refund allowance, that allowance applies strictly for the duration of the stated campaign period, and strictly under the specific terms disclosed at the time of that campaign. This is the sole exception to Section 1.
3. How the Campaign Exception Works
- The refund or return window, and any conditions attached to it, will be stated explicitly as part of the campaign's own terms at the time it runs.
- Requests must be made within the disclosed campaign window. Requests made after the campaign period has ended will not be honored, regardless of when the original purchase was made.
- Once a campaign period ends, the general "all sales final" policy in Section 1 resumes in full and applies without exception — including to purchases made during the now-ended campaign, once outside its stated window.
- No campaign-based return or refund allowance should be assumed to exist unless explicitly and specifically stated in that campaign's own published terms.
4. What Is Never Refundable
- Change of mind after a purchase, outside an active, explicitly stated campaign window
- Dissatisfaction with the substance of a delivered Digital Trust Audit™ report or findings, once delivered
- Failure to attend a scheduled consultation or call without adequate notice
- Any purchase, once the relevant service has been rendered or work has commenced, outside an active campaign window
5. Questions About a Specific Purchase
If you have a question about a specific purchase, or believe a currently active marketing campaign applies to your situation, contact hello@hosthero.africa with your order details before the relevant campaign window (if any) closes.